Our compliance and reporting standards are structured around reliability, accuracy, and responsiveness. For example, we support our clients through participation in CMS audits and mock audits.
We understand the importance of a secure environment. So, we’ve been hard at work developing and investing in platforms for security and data encryption that evolves with industry standards.
Our data security and controls are built leveraging three leading software solutions that power our claims and administrative platform: Facets, SAP and Oracle. Through these systems, we can increase our connectivity by further enabling analytics and our clinical integration solutions.
Members have access to our award-winning call center, which has been ranked among America’s highest-rated call centers for 7 consecutive years*. Plus, our member portal and app provide 24/7 access to benefit information and the EyeMed enhanced provider search.
*Purdue University Benchmark Portal independent assessment of call centers nationwide.