Industry Leading Platform
Our platform supports secure, efficient and compliant operations.
- Among the 15+ million funded vision benefit claims we process per year, less than 1% result in appeals and grievances.
- We receive approximately 20,000 calls per day in our Customer Care Center – 40% of those calls are resolved in the IVR.
- We offer translation services for 217 languages, including Spanish.
We have the stability to ensure reliable experiences when it comes to Vision Benefit Administration.
We’re meeting compliance requirements through ongoing, comprehensive initiatives.
Our compliance and reporting standards are structured around reliability, accuracy, and responsiveness. For example, we support our clients through participation in CMS audits and mock audits.
We have the security and stability to ensure reliable experiences when it comes to vision benefit administration.
We understand the importance of a secure environment. So, we’ve been hard at work developing and investing in platforms for security and data encryption that evolves with industry standards.
Our data security and controls are built leveraging three leading software solutions that power our claims and administrative platform: Facets, SAP and Oracle. Through these systems, we can increase our connectivity by further enabling analytics and our clinical integration solutions.
We’re committed to facilitating exceptional experiences for members and ensuring they get the most from their vision benefit.
Members have access to our award-winning call center, which has been ranked among America’s highest-rated call centers for 7 consecutive years*. Plus, our member portal and app provide 24/7 access to benefit information and the EyeMed enhanced provider search.
*Purdue University Benchmark Portal independent assessment of call centers nationwide.